Refund policy
Refund & Return Policy
Because our products are custom-made and individually engraved (such as personalized pet names and contact numbers), all sales of engraved or custom items are final and non-refundable.
We strongly encourage you to double-check all custom details—including spelling, capitalization, size, and phone numbers—before completing your order.
Damaged or Incorrect Items If your order arrives damaged, defective, or if we made an error in the engraving compared to the text you submitted at checkout, we will gladly make it right!
Please contact us within 7 days of delivery at sekhon.phenix@gmail.com with:
- Your order number
- A clear photo showing the issue or defect
If an error was made on our end, we will issue a replacement at no additional cost to you.